These Terms and Conditions set out the basis on which we provide removal and associated services. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the following meanings:
1.1 "We", "us" and "our" means the removal company providing the services.
1.2 "You" and "your" means the person, firm or company who requests or accepts a quotation and for whom we agree to provide services.
1.3 "Services" means household removals, office removals, packing, loading, transport, unloading, storage, and any other related services that we agree to provide.
1.4 "Goods" means the items being packed, moved, transported or stored by us on your behalf.
1.5 "Service area" means the areas in which we operate, including Ruislip and surrounding districts, as may be amended from time to time at our discretion.
2.1 All quotations are provided based on the information you supply and are subject to survey where applicable. We may amend or withdraw a quotation if the information provided is inaccurate or incomplete.
2.2 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue.
2.3 Our quotation will specify the services to be provided, the estimated cost and any additional charges that may apply. Services requested that are not specified in the quotation may incur additional charges.
2.4 Quotations do not include any charges for customs duties, parking fines, tolls, congestion charges, ferry charges, or similar fees unless explicitly stated.
3.1 A booking is made when you confirm that you wish to proceed with our quotation and we issue a written or electronic confirmation of your booking.
3.2 You are responsible for checking that all details in the booking confirmation are correct, including addresses, dates, access details, service requirements and any special instructions.
3.3 We reserve the right to refuse any booking at our discretion.
3.4 You must ensure that we are able to access the collection and delivery addresses on the agreed date and time. Any restrictions, such as parking limits, height restrictions, roadworks or time-limited access, must be disclosed at the time of booking.
3.5 If you request changes to the booking after confirmation, including changes to date, time, addresses, volume of goods or services required, this may result in additional charges and is subject to our availability.
4.1 We provide domestic and commercial removals, including packing, unpacking, dismantling and reassembly of furniture where agreed in advance.
4.2 We may offer storage services, either directly or through third-party facilities. Separate terms may apply to storage arrangements and will be provided where relevant.
4.3 We will perform the services with reasonable care and skill, using appropriate vehicles, equipment and staff for the work in question, taking into account the nature and quantity of your goods and access conditions at the properties in our service area.
4.4 We may subcontract some or all of the services to carefully selected partners. Where we do so, these Terms and Conditions will still apply.
5.1 You must provide accurate information about the goods to be moved, including the approximate volume, any particularly large, heavy or fragile items, and any items requiring special handling.
5.2 You must ensure that all goods are safely packed and prepared for transport unless you have requested and we have agreed to provide packing services.
5.3 You must remove or secure any fixtures, fittings or items that are attached to walls, ceilings or floors, unless agreed otherwise.
5.4 You must ensure that all items to be removed are clearly identified and that no items are left behind in error.
5.5 You must not include in the goods any items that are hazardous, illegal, explosive, corrosive, flammable, perishable, or otherwise unsuitable for transport or storage. This includes but is not limited to gas bottles, petrol, oil, paint, chemicals, firearms, ammunition, live animals, plants and food that may spoil.
5.6 You must arrange appropriate parking or permits where required at both collection and delivery addresses in our service area. Any parking charges or fines incurred because of inadequate arrangements may be charged to you.
6.1 Unless otherwise agreed in writing, a deposit may be required to secure your booking. The balance is usually payable prior to or on the day of the move, as stated in your quotation or booking confirmation.
6.2 Payment must be made using an accepted payment method, which may include bank transfer, card payment or other methods as notified to you. We do not accept payment in cash where this is contrary to applicable regulations.
6.3 All prices quoted are inclusive or exclusive of VAT as stated in the quotation. If VAT rates change between the date of the quotation and the date of the move, we reserve the right to adjust the total price accordingly.
6.4 If payment is not received when due, we may suspend or cancel the services and retain any goods in our possession until full payment is made. We reserve the right to charge interest on overdue amounts at the statutory rate.
6.5 Additional charges may apply in the following circumstances:
a) Work taking longer than expected due to circumstances beyond our control, including but not limited to delays caused by traffic, road closures, access restrictions, or waiting for keys.
b) Inadequate access at collection or delivery addresses, such as long carry distances, stairs or lifts not disclosed at the time of quotation.
d) Additional services requested on the day that were not included in the original quotation.
7.1 You may cancel or postpone your booking by giving us notice in writing or by an agreed communication method.
7.2 If you cancel your booking more than 7 days before the scheduled move date, any deposit paid may be refunded or transferred, subject to any administrative costs.
7.3 If you cancel your booking within 7 days of the scheduled move date, we reserve the right to retain all or part of the deposit and to charge a cancellation fee reflecting our reasonable costs and loss of business.
7.4 If you cancel within 48 hours of the scheduled move date, you may be liable for up to 100 percent of the quoted price.
7.5 If you wish to postpone your booking, we will make reasonable efforts to accommodate the change, subject to availability. Postponements may be treated as cancellations and re-bookings if they are requested at short notice.
7.6 We may cancel or postpone the services in the event of circumstances beyond our control, including but not limited to severe weather, accidents, illness, vehicle breakdown, industrial action or other events making it unsafe or impracticable to carry out the work. In such cases, we will discuss alternative arrangements with you and any deposits will be dealt with fairly and reasonably.
8.1 We will take reasonable care of your goods and property while they are in our possession. However, our liability is subject to the limitations set out in this clause.
8.2 We are not liable for loss or damage to goods unless it is caused by our negligence or breach of contract.
8.3 Our liability for loss of or damage to goods, whether in transit or storage, is limited to a reasonable amount per item or per consignment, as specified in your quotation or booking confirmation, unless you arrange additional cover or declare a higher value in advance, and we agree in writing.
8.4 We are not liable for:
a) Loss or damage to items packed by you or a third party, unless clear evidence shows our negligence.
b) Damage to fragile items such as glass, china, artwork, electronics or musical instruments where they have not been appropriately packed.
c) Deterioration of perishable goods, plants or food items.
d) Damage caused by inherent defects, flaws or natural deterioration of goods.
e) Loss or damage arising from war, terrorism, civil unrest, natural disasters, or other events beyond our reasonable control.
8.5 We are not responsible for any indirect or consequential loss, such as loss of profits, loss of use, loss of enjoyment or delay-related losses.
8.6 You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, within 7 days of the completion of the services or delivery of the goods. We may not be liable for any claim made outside this period, except where your failure to notify is reasonably justified.
8.7 Where we make good any loss or damage, we may choose to repair the item, replace it with an item of similar value, or pay a reasonable sum in compensation, taking into account the age, condition and market value of the item.
9.1 You are responsible for ensuring safe and suitable access for our vehicles and staff at both collection and delivery addresses in the service area.
9.2 We are not liable for damage caused to driveways, gardens, pavements or other surfaces as a result of our vehicles accessing your property, unless caused by our negligence.
9.3 We may refuse to drive onto or park on surfaces which we consider unsuitable or unsafe.
9.4 Any damage to fixtures, fittings or property must be reported to us as soon as possible and in any event within 7 days of completion of the services.
10.1 We operate in compliance with applicable waste and environmental regulations, including any requirements relating to the carrying and disposal of waste within our service area.
10.2 We are not a licensed waste carrier for general household or commercial rubbish unless expressly stated. We will not remove or dispose of waste, rubbish or unwanted items unless this has been agreed in advance as a separate service.
10.3 Where we agree to remove unwanted items, we will dispose of them lawfully at an authorised facility. Additional charges may apply depending on the nature and volume of the materials.
10.4 You must not present for removal any hazardous, controlled or prohibited waste, including but not limited to asbestos, chemicals, solvents, medical waste or electrical items requiring special disposal, unless we have specifically agreed to handle such items.
10.5 If we discover that any goods presented for removal constitute hazardous or prohibited waste, we may refuse to move them and may charge you for any costs incurred, including any necessary cleaning or decontamination of our vehicles or equipment.
11.1 Any dates or times given for the start or completion of services are estimates only and are not guaranteed, although we will make reasonable efforts to meet them.
11.2 We are not liable for any loss or inconvenience arising from delays that are outside our reasonable control, including but not limited to traffic congestion, accidents, road closures, restricted access, weather conditions or delays in obtaining keys.
11.3 You are responsible for making appropriate arrangements in case of delay, including arranging access to the property and ensuring that your own commitments, such as work or childcare, take into account the possibility of unforeseen delays.
12.1 We maintain insurance policies appropriate for a removal business operating in our service area. Details of our insurance cover are available on request.
12.2 You are advised to check your own home or business insurance policies to ensure adequate cover for your goods during the removal and any period of storage.
12.3 If you require additional cover beyond our standard liability limits, you should arrange this in advance directly with your insurer or request, where available, that we arrange additional cover at an extra charge.
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can attempt to resolve the matter promptly.
13.2 Formal complaints should be made in writing and should include your name, contact details, the date of the move, and a clear description of the issue.
13.3 We will investigate complaints thoroughly and aim to respond within a reasonable timeframe, keeping you informed of progress and any proposed resolution.
14.1 We collect and process personal data in order to provide our services, manage bookings, handle payments and comply with our legal obligations.
14.2 We will only use your personal data in accordance with applicable data protection laws and our privacy practices. We will not sell your personal data to third parties.
14.3 We may share your information with subcontractors or service providers where necessary to perform the services, such as storage facilities or payment processors, and we will ensure that appropriate safeguards are in place.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us relating to the provision of services and supersede any previous agreements, understandings or arrangements, whether written or oral.
16.4 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise notified to you and will apply to future bookings.
By confirming a booking with us, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
Call one of the best removal companies in Ruislip HA4 and find out more about our complete service list and our extremely low prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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